Reporting to the General Manager- Retail Banking, the role has oversight over branches within the Southern Region with specific accountability over the Bulawayo branch. The role is expected to focus on growing the market share of the Bank and achieving profit I within the Region.
Specific Duties and Responsibilities:
- Develop and implement an effective Customer Relationship Management strategy to ensure customer retention and increased product utilization.
- Attain regional sales and utilization levels as per assigned budget for selected products offered by the Bank.
- Contribute to overall profitability of the Bank through containing operational costs to within acceptable levels within the Region.
- Attain the required level of service quality culture for all branches with a view to ensure high levels of customer satisfaction and retention.
- Enforce compliance with all policies, procedures and applicable legislation by branches in the Region.
- Manage all HR issues in line with given HR procedures and manuals.
Qualifications, Skills and Attributes:
-Finance, Banking or Business Studies degree.
-MBA, IOBZ qualification will be an added advantage.
-A minimum of 2 years at Managerial level in the Financial Services Sector preferably within the Southern Region.
-Strong appreciation of the corporate brand and goals. Excellent report writing skills.
-Excellent public relations skills and people management skills.
Applications and CVs should be forwarded to:
Email: recruitment2020 [at] live.com
Please note that only shortlisted candidates will be contacted.
Closing date: 24 April, 2013
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