Job Summary
To effectively manage cinema complex operations, the infrastructure and service delivery in line with the Ster¬Kinekor operational framework of processes, policies, standards and controls to ensure customer delight.
Description
Key Performance Areas (KPAs):
- Manage more than two cinema complex operations and infrastructure, and ensure alignment to governance and compliance standards.
- Drive effective service delivery to customers to ensure customer delight.
- Manager cost control and reduce any wastage related to company assets, materials or equipment. Execute marketing and sales programmes in line with Ster-kinekor marketing sales and specifications.
- Manage the quality and integrity of Ster-Kinekor products.
Duties and Responsibilities:
- Understand operations/retail sector and the ability to execute. Good understanding of customer service.
- Ability to plan, schedule, prioritise, focus and keep others informed. General audit experience.
- Personal flexibility in terms of working hours (including Sundays and Public Holidays). Understanding of Ster-Kinekor's philosophy and framework.
- In-depth knowledge and understanding of relevant company policies, processes and procedures. Sound internal network.
- Knowledge of relevant IT systems.
- Understanding individual impact on the company's bottom line.
Qualification/Skills:
- University Degree or a Diploma in Business Administration/Management. 4-6 years' experience in a retail/ customer focused environment.
- Highly proficient: computer skills in Microsoft Excel and Word.
- Excellent oral and written communication skills.
- Very mature person with strong people management, analytical, problem solving and conceptual and conflict management skills.
- Sound business acumen and ability to work well on cross-functional teams and foster team commitment to task.
Interested candidates should forward applications, certified copies of certificates and detailed Curriculum Vitae to: info [at] sterkine.co.zw
Only shortlisted applicants will be contacted.
Closing date: 17 May, 2013.
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