The following are essential pre-requisites for the incumbent:
The job
- Direct and control the activities of Front Office, Reservations and Guest Activities, and to ensure adherence of standards, policies and procedures.
- Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuation in business levels, special guests, grops, etc.
- Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- Implement revenue management system and ensure that the department meets monthly financial benchmarks
- Contribute by making suggestions for improvements in overall operations with an empasis on increasing guest satisfaction, revenues as well as reducing costs
- Monitor and analyze the payroll for Front Office to ensure maximum effectiveness towards guest services while realizing full profit potential.
- Implement and maintain consistent discipline according to HR guidelines.
The Person:
- Higher National Diploma/ Degree in Hospitality/ Hotel and Catering
- Minimum of 5 years' experience in a Front Office management position
- Minimum of 3 years in a five star environment
- Sound working knowledge of all Front Office Operations
- Exposure in an international hotel environment will be an added advantage
- Keen client focus
- Computer literate with in-depth knowledge of Opera
- Strong negotiating and interpersonal skills
- Flexible and decisive person
- Strong organizational skills
- Attention to detail and follow through
- Very well groomed and presentable
Interested persons should send their applications and detailed CV's via e-mail to: recruitmentfrontofficemanager[at]gmail.com no later than 17 January 2014