This position reports to the National Sales Manager and is based at Head Office
KEY RESPONSIBILITIES
Effective and efficient management of all reservations agents
Promotion and management of all sales programs
Development and monitoring of reservations targets so as to meet and surpass revenue targets.
Monitor performance of all divisional hotel satellite reservations departments
Management of subordinate staff to achieve the highest standards of service and customer care.
Training and development of departmental staff
Prepare and present relevant departmental reports as and when required.
PERSON SPECIFICATION AND ATTRIBUTES
Outstanding customer service orientation
Excellent communication and relationship management skills
Well groomed, dependable and a hands-on team player
Appreciation of key business statistics
High initiative and problem solving skills
Results oriented Decision maker
QUALIFICATIONS AND EXPERIENCE
Degree/Diploma in Tourism and Hospitality Management or equivalent
Sales and revenue management experience an added advantage
At least 3 years’ experience in a similar position in front office operations or Managerial/supervisor role
Email CV to Priscilla Marime – priscilla@valcol.co.zw
