Vacancy: Front Office Manager

Applications are invited from suitably qualified and experienced persons to fill the position of Front Office Manager based in Victoria Falls.

The following are essential pre-requisites for the incumbent:

The job

• Direct and control the activities of Front Office, Reservations and Guest Activities, and to ensure adherence of standards, policies and procedures.
• Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuation in business levels, special guests, grops, etc.
• Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• Implement revenue management system and ensure that the department meets monthly financial benchmarks
• Contribute by making suggestions for improvements in overall operations with an empasis on increasing guest satisfaction, revenues as well as reducing costs
• Monitor and analyze the payroll for Front Office to ensure maximum effectiveness towards guest services while realizing full profit potential.
• Implement and maintain consistent discipline according to HR guidelines.

The Person:

• Higher National Diploma/ Degree in Hospitality/ Hotel and Catering
• Minimum of 5 years' experience in a Front Office management position
• Minimum of 3 years in a five star environment
• Sound working knowledge of all Front Office Operations
• Exposure in an international hotel environment will be an added advantage
• Keen client focus
• Computer literate with in-depth knowledge of Opera
• Strong negotiating and interpersonal skills
• Flexible and decisive person
• Strong organizational skills
• Attention to detail and follow through
• Very well groomed and presentable

Interested persons should send their applications and detailed CV's via e-mail to: recruitmentfrontofficemanager[at]gmail.com no later than 17 January 2014

Vacancy : Reservations Manager – Hotel Group

This position reports to the National Sales Manager and is based at Head Office

KEY RESPONSIBILITIES
Effective and efficient management of all reservations agents
Promotion and management of all sales programs
Development and monitoring of reservations targets so as to meet and surpass revenue targets.
Monitor performance of all divisional hotel satellite reservations departments
Management of subordinate staff to achieve the highest standards of service and customer care.
Training and development of departmental staff
Prepare and present relevant departmental reports as and when required.

PERSON SPECIFICATION AND ATTRIBUTES
Outstanding customer service orientation
Excellent communication and relationship management skills
Well groomed, dependable and a hands-on team player
Appreciation of key business statistics
High initiative and problem solving skills
Results oriented Decision maker

QUALIFICATIONS AND EXPERIENCE
Degree/Diploma in Tourism and Hospitality Management or equivalent
Sales and revenue management experience an added advantage
At least 3 years’ experience in a similar position in front office operations or Managerial/supervisor role

Email CV to Priscilla Marime – priscilla@valcol.co.zw

Vacancy: Demi Chef/Trainee Pastry Chef

Our Client is looking for an enthusiastic candidate with a passion for cookery and pastry to join their team, catering for very high end clientele. The successful candidate will be offered an exciting opportunity to learn all the skills to become an established and experienced 5* level pastry chef. This position is for a 5 star lodge in Zimbabwe’s lowveld in a private reserve. The candidate will be expected to work in a three week on one week off cycle. Shift patterns are late and early shifts (630am to 1500pm or 1400pm till close) Accommodation will be provided for the successful candidate. Previous experience in pastry/kitchen environment is an advantage, and a want to learn with a passion for cookery and pastry.

Key Skills

• A passion for pastry and cookery
• A co-operative and hardworking nature
• Creativity and willingness to be innovative and learn
• Reliability
• Organizational ability
• Strong attention to detail
• Well spoken English

Required Qualifications
A degree or diploma in culinary management is adequate for this position but not essential.

To apply email jobs@recruitmentmatters.co.zw

Click Here for more Jobs in Zimbabwe

Vacancy: Lodge Manager

The main purpose of the lodge manager is to manage the lodge and thereby create a profound guest experience, in line with the service vision and creative concepts of the Lodge. The lodge manager is responsible to the general manager for these. It is the responsibility of the lodge manager to monitor hospitality service, maintenance, gardening and housekeeping standards within the lodge. The role is additionally strategic in nature, and the lodge manager must drive the appropriate service directives for the lodges, and move the department towards achieving broader goals. In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodges need to be monitored so that they run in a cost effective manner, within the agreed budget; in a manner which is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency. The lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an on-going basis. Finally, the lodge manager must provide a written hand over of responsibilities to the assistant lodge manager in his/her absence and ensure that a full handover is received on his/her return. This position is accountable to the General Manager Tourism.

In broad terms the lodge manager oversees the following key performance areas:

• Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.
• Management and training of the lodge staff in line with the Singita Standard of Excellence.
• Ensure ultimate guest relations in the lodge and that the "at home" personal attention levels are maintained.
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded.
• Effective financial management through the administration of orders and effective stock control.
• Effective communication and maintenance of lodge relations.
• Management of the night porters.

As such the person filling this position needs to have:

• A minimum of 6 years' work experience ideally 2 years' as a trainee and 4 in a well recognized five star hotel or world class lodge, as a manager
• Exceptional Food and Beverage knowledge
• Financial management ability
• A hardworking, co-operative manner
• High standards of service excellence and a passion for the industry
• Attention to detail
• Exceptional English and a second language would be preferable
• Good computer literacy
• Excellent management ability and communication skills
• A clear understanding of basic labour law and disciplinary procedures
• A developmental approach to staff
• Assertiveness, patience and good organizational skills
• Understanding of housekeeping and maintenance procedures
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality

Applications, curriculum vitaes, together with copies of certificates must be submitted to:

Email: recruitments [at] malilangwe.org
Or

The General Manager HR
Malilangwe Trust
P. Bag 7139
CHIREDZI

Only candidates meeting the minimum stipulated requirements will be responded to.

Closing date: 25 April, 2013

Jobs in Zimbabwe

Vacancy: Group Technical Services Manager

African Sun Limited represents leading properties on the African continent and internationally recognized brands that rely on impeccable service levels. With a clear vision to become the benchmark hotel management company in Africa, the Group manages twelve hotels and resorts under its Zimbabwe operation and has a growing portfolio of hotels in Nigeria and Ghana. We truly believe that our people drive our vision; hence our recruitment aims at attracting only the best talent into our organisation. The Group Technical Services Manager is a key senior executive position in which the incumbent oversees all technical aspects of Hotel Buildings and Properties.

Incumbent will be fully and primarily responsible for the following broad areas:
*Overall Hotel Infrastructure Management incorporating:
*Hotel Power and Back Up Systems design, installation and maintenance
*Hotel Water Reticulation, Pools, Irrigation and Plumbing Systems design, installation and maintenance
*Fire, Life and Safety Systems design, installation and maintenance
*Interior Design and Decor processes
*Air Conditioning and Refrigeration Systems design, installation and maintenance
*New and Existing Projects Management
*Technical Equipment Specification
*Instituting Building Energy and Environment Management practices
*Hotel Elevator/ Lift Systems maintenance.

Requirements:
Prospective candidates must note that we will restrict selection only to those candidates meeting the set criteria.
-Strictly NO LESS THAN a first degree in Civil, Mechanical or Electrical Engineering, or Building/Construction Management.
-At LEAST five (5) years' experience post qualification, tvvo (2) of which must have been served within a Property Management and Maintenance/ Building/ Construction environment.
-Demonstrable Project Management experience in a leadership role which must be backed by known, completed major works.
-A distinct track record of successful People Leadership and Effective Interpersonal Relationships.
-Advanced Business Knowledge and Financial acumen including Tender Process Management, good knowledge of Costing Principles and Techniques, Budget Formulation, Management and Cost Control, Works Contracting and Outsourcing, Negotiation and Agreements.
-Conducting of Greenfield Projects Feasibility Studies, Due Diligence, Evaluation and Reporting.
-A track record of diligent and successful Planned/Routine Maintenance and Service Scheduling as well as Troubleshooting/Problem Solving techniques.
-Knowledge of Municipal by-laws and Statutes governing Building Regulations.
-Verifiable competency in cutting edge Research and Development leading to the adoption of contemporary technologies that result in better building operation as well as cost efficiencies.
-Incumbent must be TRULY versatile, energetic and willing to travel extensively and at short notice, both within Zimbabwe and across Africa.
-Experience working with Utility and Service Providers, Government Departments, Construction and Other Building Specialist Companies as well as the Management of Third Party Service Providers is required.


In return African Sun Limited offers equal opportunity employer status as well as a commensurate executive reward package.

Qualified and interested candidates are welcome to submit a brief cover letter and detailed resume to:

Email: gtsm [at] africansunhotels.com

Closing date: 19 April 2013.

Jobs in Zimbabwe

Trainee: Barista x2

Our client an upmarket group of coffee shops seeks to employ 2-3 trainee baristas for their coffee shops as part of their expansion program. These people will initially be trained on how to make coffee and eventually be groomed to be coffee shop branch managers.


Training period:
2-3 months depending on the rate at which the person grasps concepts.

Working hours:
7-5pm

Duties:
Training in the art and science of making coffee
At the end of the training period be able to make coffee to customer's satisfaction.

Qualifications
Aged 20-30years
Minimum A Level
Fluency in English a must and be well spoken as
Must be well groomed with high personal hygiene standards

Work Experience
No previous work experience required.


Personality
Good communicator
Must be able to build relationships with customers
Must be sociable
Must be willing to learn new things
Be able to fit in

Salary
Starting salary of $220.00 on commencement and then $350.00 on completion
of training.

Email CVs to: experthr [at] zimbabwehumancapital.org


Closing date: 28 March 2013